Terms & privacy
Terms
1. Bookings & Payment
1.1 All bookings require full payment at the time of confirmation.
1.2 A booking is not secured until payment has been received.
1.3 All pricing is listed in AUD and includes GST unless stated otherwise.
1.4 Where editing or additional services are included, final deliverables will not be released until all invoices are paid in full.
2. Rescheduling & Cancellations
2.1 Clients may reschedule a booking with a minimum of 24 hours' written notice.
2.2 Rescheduled sessions are subject to availability.
2.3 Cancellations within 24 hours of the session are non-refundable.
2.4 No-shows will forfeit the full booking fee.
2.5 Project C reserves the right to exercise reasonable discretion in exceptional circumstances.
3. Studio Time & Overtime
3.1 Studio time begins and ends at the scheduled booking time.
3.2 Late arrival does not extend the booking duration.
3.3 Client setup, pack-down, guest transitions and resets are included within the booked time.
3.4 Overtime is charged at the current standard hourly rate and is subject to studio availability.
4. Editing Packages & Deliverables
4.1 Where editing services are included, turnaround times will be communicated at booking.
4.2 Editing includes agreed deliverables only. All edits include a maximum of 2 rounds of revisions. Any revisions beyond this, or any changes outside the originally agreed scope, will incur additional charges and may extend the delivery timeline.
4.3 Project C is not responsible for delays caused by late client feedback or incomplete supplied materials.
4.4 The Client has 7 days from delivery of the final content to report any errors or issues that were not apparent during the recording. If Project C is not notified within this period, the content will be considered accepted.
4.5 If the Client requires assistance with an issue relating to delivered content, this must be outlined in writing to Project C.
4.6 Project C is not responsible for uploading or posting content to any platform. Publishing delivered content is the Client's responsibility, unless otherwise agreed in writing at booking.
5. No Guarantee of Results
5.1 Project C does not guarantee any specific results or outcomes from its Services or Content, including audience growth, engagement, or business outcomes.
5.2 The Client agrees that Project C is not responsible for the results of the Client's content or campaign, and will not make claims against Project C in relation to those results. The Client will indemnify Project C against any such claims (see Section 10, Indemnity).
6. Warranties
6.1 The Client warrants that:
(a) they are authorised to enter into this Agreement;
(b) they will comply with all relevant laws regarding the use of recorded content;
(c) they will adhere to the rules and regulations of any platform on which content is posted;
(d) any designs, instructions, briefs, or materials provided to Project C do not infringe on any third party's intellectual property rights;
(e) the content supplied and its use under this Agreement complies with all applicable laws and policies.
6.2 Project C warrants that:
(a) it is authorised to enter into this Agreement;
(b) it has complied with all relevant laws at all times.
6.3 Except as explicitly stated in this Agreement, no other warranties, conditions, or terms (express or implied) are given by Project C. All such warranties are excluded to the fullest extent permitted by law.
7. File Storage & Data Retention
7.1 Raw footage and client-supplied files are stored until the end of the calendar month following the session date.
7.2 After this period, Project C may permanently delete files without notice.
7.3 Clients are responsible for downloading and securely storing their content upon delivery.
7.4 Extended storage may be arranged in advance for an additional fee.
8. Equipment & Studio Care
8.1 Clients agree to treat all studio facilities and equipment with care.
8.2 Clients are financially responsible for any damage caused by negligence or misuse.
8.3 Only authorised Project C staff may operate designated technical equipment unless agreed otherwise.
8.4 Food and beverages must be kept clear of recording equipment.
8.5 Alcohol is permitted within the bounds of responsible consumption. Project C reserves the right to end a session if behaviour becomes unsafe or disruptive.
9. Technical Limitations & Liability
9.1 While Project C takes all reasonable precautions, technical failures may occur.
9.2 In the unlikely event of equipment malfunction or data loss, liability is limited to either a reshoot (where feasible) or a refund of the session fee.
9.3 Project C is not liable for indirect, consequential, or commercial losses arising from recording issues.
9.4 Project C's total liability to the Client under this Agreement, for any claim however arising, will not exceed the total fees paid by the Client for the Services giving rise to that claim.
9.5 Liability is recoverable only from Project C, not from its individual members, employees, officers, or agents.
10. Indemnity
10.1 The Client indemnifies Project C against any liabilities or claims arising from:
(a) the accuracy of information provided by the Client;
(b) the Client's breach of this Agreement;
(c) delays in the provision of Services caused by the Client;
(d) the Client's breach of any warranty in this Agreement;
(e) any purported cancellation of this Agreement by the Client;
(f) conduct of any guests, team members, or suppliers the Client brings into the studio.
10.2 This indemnity is continuing, separate, and independent from the Client's other obligations, and survives the end of this Agreement.
11. Media Ownership & Promotional Use
11.1 Upon full payment, all recorded media captured during the session belongs to the Client.
11.2 Project C may use short excerpts, stills, or behind-the-scenes content for promotional purposes once the Client has publicly published their content.
11.3 If a Client requires strict confidentiality, this must be requested in writing prior to the session.
12. Client Conduct
12.1 Project C maintains a professional and safe working environment.
12.2 Unsafe, aggressive, discriminatory, or inappropriate behaviour will result in immediate termination of the session without refund.
12.3 Clients are responsible for the conduct of any guests, team members, or suppliers they bring into the studio.
13. External Equipment & Guests
13.1 Clients are responsible for all personal equipment brought into the studio.
13.2 Project C accepts no liability for loss or damage to client-owned equipment.
13.3 External equipment setups must be approved in advance.
14. Force Majeure
14.1 Project C is not liable for cancellations or disruptions caused by events outside reasonable control, including but not limited to power outages, extreme weather, government restrictions, or supplier failure.
15. Amendments
15.1 Project C reserves the right to update these Terms & Conditions at any time.
15.2 The version in effect at the time of booking will apply to that booking.
Privacy
Last updated: 20 October 2026
About this policy
Project C Studios (Project C, we, us or our) provides studio and content services in Brisbane. This policy explains how we handle personal information through our website, enquiries and resident applications. For recording, content ownership and file-storage terms, please also read our Terms above.
You can contact us about privacy at hello@projectc.com.au or write to Project C Studios, 4/74 McLachlan Street, Fortitude Valley QLD 4006.
Information we collect
When you contact us, we collect the details you choose to provide, such as your name, email address, phone number, preferred contact method, content interests, how you heard about us and your message. Resident applications also ask for business details, audience or download information, a preferred recording time and your goals.
Our website and hosting services may process technical information such as IP address, browser and device information, request times and pages requested to deliver the site, diagnose errors and prevent abuse. Please avoid including sensitive personal information or information about other people unless it is necessary and you are entitled to share it.
Where practical, you can make a general enquiry without identifying yourself. We may need contact or other relevant details to respond, assess an application or provide a service. Required form fields are marked.
How we use information
We use personal information to respond to enquiries, assess resident applications, arrange and provide requested services, manage our business records, resolve complaints and keep our website and services secure. We may also use it where required or permitted by law.
Submitting an enquiry does not subscribe you to a newsletter. This website does not collect newsletter subscriptions or use enquiry details for advertising audiences.
Service providers and bookings
We share relevant information with people working for Project C and service providers who help us operate the website and handle enquiries. These include Vercel for website hosting, Resend for delivery of website enquiry emails, and our business email service. Enquiries are delivered to hello@projectc.com.au. We may also disclose information where required by law or reasonably necessary to protect legal rights.
Booking links take you to Podyx. Details you enter there, including payment details, are handled through that separate booking service and its providers. This marketing website does not collect payment-card details. Review the privacy information shown by Podyx before submitting a booking. External websites and social platforms have their own privacy practices.
Cookies and optional analytics
Your browser may store information needed for security or to remember your preferences. Where optional Google Analytics is offered, it loads only after you choose to allow analytics. You can change that choice using Analytics preferences on the website. If that control is not shown, optional analytics is not enabled on this website.
With permission, analytics helps us understand page visits and clicks on booking, email and phone links. It may use cookies and device or browser information. We do not intentionally send names, email addresses, phone numbers, enquiry text or URL query strings in our analytics events. Advertising features are not enabled. You can also manage cookies and site storage through your browser.
Processing outside Australia
Our technology providers may store or process information outside Australia, including in the United States. The selected Resend sending region is Tokyo, Japan. A sending region does not mean every provider operation or support activity takes place there. Other processing locations depend on the service and its subprocessors.
We consider privacy and security when choosing providers. Their current privacy and subprocessor information explains their locations and handling practices. Contact us if you need more information about a particular disclosure.
Security and retention
We take reasonable steps to protect personal information against misuse, loss and unauthorised access, disclosure or alteration. No internet transmission or storage system can be guaranteed completely secure.
Website enquiries are held in our business mailbox and relevant service-provider records. This marketing website does not maintain a separate enquiry database.
We keep enquiry and business records for as long as reasonably needed for the purposes described here, including service delivery, record-keeping, legal obligations and disputes. When information is no longer needed, we take reasonable steps to delete it or de-identify it, subject to legal obligations and backup processes. Studio recording-file retention is addressed separately in our Terms; it is not the retention period for every enquiry or business record.
Access, correction and complaints
Email hello@projectc.com.au to ask about personal information we hold, request access or correction, or make a privacy complaint. Tell us what your request concerns. We may need to verify your identity before releasing or changing information. If we cannot provide access or make a requested correction, we will explain why, subject to legal restrictions.
We will review privacy complaints and respond within a reasonable time, aiming to respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) about the options available to you.
Changes to this policy
We may update this policy as our services or information-handling practices change. The latest version will be available on this page with its updated date.